If you’re looking to return an item, we’re here to help!

We happily offer returns within 30 days of receiving your order where they meet the conditions below.

Can I return my item(s)?

Products are eligible for a store credit or refund to the original payment method where:

• The item(s) was purchased at full price. The sale of discounted items is final;
• The item(s) was received in the last 30 days;
• Item(s) must be unopened/unused with the original tags still attached. Sealed items can only be returned if the seal is intact;
• Item(s) must be in the original packaging which must be in original condition.
  OR
• Item is faulty

Does your item meet the above criteria? Scroll down to our Returns Guide below which will take you through what to do next!

Please note: 

• Items are no longer eligible for a refund after the 30 days
• Shipping costs are non-refundable. 

RETURNS GUIDE

Please follow the below procedure to complete your return:

STEP 1: Shoot us an email at returns@hojutown.com.au and include: 

• your order number
• item(s) to return
• reason for return

STEP 2: Once you’ve heard back from us and received your returns number, post your return here (make sure to include your return number and keep your tracking number handy):

Return #
Parcel Locker 10138 35652
139 Mcintyre Road
Sunshine North
VIC  3020

*Return postage will be at the buyer’s expense unless the item is faulty/not as described. Any returns received damaged due to insufficient packaging will be ineligible for a refund.

STEP 3: Once we receive your return, we’ll let you know and will process your refund within 48 hours.

Have a question about your return?
Please email us at returns@hojutown.com.au